Shipping policy
We ship worldwide. All orders are packed and sent with care, but international logistics can sometimes take time. So here’s everything you need to know.
🕒 ORDER PROCESSING
- Orders are processed within 1–2 business days before dispatch.
- Once shipped, you'll receive a tracking link via email to follow your order in real time.
🚚 ESTIMATED DELIVERY TIMES
- USA, UK, EU, Canada: 6–12 business days
- Australia & New Zealand: 8–18 business days
- Rest of World: 10–20 business days
Please note: These are estimates only. Delays may occur due to customs, local postal services, or high-volume seasons.
🛑 SHIPPING DELAYS & REFUNDS
We get it, waiting sucks. But as this is an international service, we kindly ask for your patience.
- We cannot issue refunds for shipping delays until 60 days have passed from the order date.
- If it's been longer than 45 days, contact us at orvyngoods@gmail.com and we’ll make it right.
📦 LOST OR STOLEN PACKAGES
If your tracking shows "delivered" but you didn’t receive your package:
- First, double-check your address and mailbox (including with neighbors).
- Unfortunately, we are not responsible for lost or stolen packages once marked as delivered by the carrier.
Please make sure your shipping address is secure when ordering.
🌍 CUSTOMS, TAXES & IMPORT FEES
Any customs duties, VAT, or import taxes are the responsibility of the customer. These are not included in our product prices and may vary by country.
👋 STILL NEED HELP?
If your order seems delayed, you’re unsure about tracking, or something just doesn’t feel right, reach out to us. We’ve got you.
Contact: orvyngoods@gmail.com
We aim to reply within 24–48 hours, Mon–Fri.